Terms of service

 General Terms and Conditions Webshop NV Distrilene


Article 1 : GENERAL

These general terms and conditions govern, on the one hand, the use of the sales site Istrilène Cosmetics with URL www.istrilene.be by the SA Distrilene, with registered office at BE- 2220 Heist-op-den-Berg, Industriepark 36a, with company number: 447.479.113, Telephone + 3215242099 Email info@istrilene.be  hereinafter referred to as the Vendor.

And on the other hand, the online sale of certain goods through the Site by Istrilène Cosmetics.

The Istrilene Cosmetics website was created on behalf of and is managed by Istrilene Cosmetics.




Goods: the goods offered by the seller include care and cosmetic products for the whole body, as well as related accessories in the context of care and cosmetic products.

Customer: any person who enters into a commercial relationship with the seller, by purchasing a good through the seller's website. By the transaction, the customer confirms being authorized to make this purchase, and being authorized to conclude a commercial transaction with the seller.

Exclusive Member: the vendor offers to its customers the opportunity to sign up as an exclusive member for a period of 6 months. This membership is free of charge. Exclusive Members have the possibility of enjoying additional benefits, including in the form of discounts on purchased goods. The seller will provide the customer with the necessary data to access the benefits of exclusive membership. The membership can be cancelled at any time by closing the account or by sending an email to: info@istrilene.be.




By using the seller's website, www.istrilene.be, as well as placing an order with the seller, the customer or exclusive member accepts


unconditionally and irrevocably these General Terms and Conditions as the only terms and conditions applicable to the agreement concluded.



Article 4 : PRICES

The prices mentioned on the website are in euro, including 21% VAT and administrative costs, unless explicitly stated otherwise.

The prices of the goods do not include transportation costs, which may be payable additionally.

The seller reserves the right to adjust the selling prices of the offered goods at any time.

Goods already ordered will be invoiced at the prices stated in the email confirming the order. These are the prices that were applicable at the time of purchase.




The following transport costs are indicative for the delivery of the ordered goods in different countries:

Belgium, Netherlands and Luxembourg: €5.90 France: €9.90

Other: Please contact us for quotation

These transport costs are purely indicative and are in no way binding on the Vendor. The customer or exclusive member will be responsible for the transport costs actually paid, which will be communicated to him when he places his order. By concluding the agreement with the Vendor, the Customer or Exclusive Member accepts that the Customer or Exclusive Member will bear the actual transport costs.



Article 6: ORDERS

Minors or other incapacitated persons must be represented by their parents or legal representative when placing an order, who are also bound by our general and sales conditions.





The customer or exclusive member has the possibility to pay his order by the following payment methods: Credit card or bank contact card.

The customer's or exclusive member's bank account is debited after confirmation of the purchase, and the payment only becomes effective when the customer's or exclusive member's bank has given its agreement to the seller.

In case the customer's bank or exclusive member refuses the payment, the order will be automatically cancelled and no purchase agreement will be established.

The Customer or Exclusive Member warrants that she is authorized to make online payments using one of the above-mentioned payment methods and that there is sufficient funding in the bank account linked to the credit card, debit card, or iDEAL account to cover all costs arising from the transaction.

The entry of confidential payment details on the vendor's website is secured thanks to SSL encryption (Secure Socket Layer). For the processing of the online payment, the seller cooperates with MultiSafePay.

The goods remain the property of the seller until paid for in full by the customer or exclusive member.

The seller also reserves the right to refuse any order from a customer or exclusive member with whom a dispute is pending, or has arisen in the past.



Article 8: DELIVERY

The delivery of the ordered goods by the seller is subject to the approval of the payment by the payment partner MultiSafePay.

The delivery of the ordered goods by the seller will be made to the address provided to it by the customer or exclusive member at the time of the order.




The vendor strives for a smooth delivery of the ordered goods. In order to meet this objective, the vendor indicatively proposes the following delivery times for various countries, when the goods are ordered on a working day before 10:00:

Belgium: the next working day The Netherlands: after 2 working days Luxembourg: after 2 working days France: within 5 working days


Other: contact seller for delivery time

The above delivery times are purely indicative, and are therefore in no way binding on the Seller. In any case, the seller will deliver the ordered goods within the legally stipulated period of 30 days.

*The seller shall proceed with delivery within a reasonable period of time, when the original delivery time cannot be met due to force majeure. When the seller is faced with an unpredictable and unavoidable event that occurs beyond the seller's control, the seller will also not be liable for any compensation for exceeding the original delivery deadline.




In the event that one or more goods of an order should not be available, the seller reserves the right to unilaterally cancel the order. In case of cancellation, the seller will notify the customer or exclusive member that the order is cancelled in whole or in part.

The Seller will credit the amounts paid by the Customer or Exclusive Member to the Customer or Exclusive Member within a reasonable time.




After the order process has been successfully completed, the seller confirms the order to the customer or exclusive member via an email to the email address provided by the customer or exclusive member.

Customers or exclusive members who place an order without providing an e- mail address will receive a summary of their order after it is placed.

The customer or exclusive member will also receive a shipping confirmation when their order is shipped.




The customer or exclusive member may revoke its online order within a period of 14 days. The withdrawal period shall expire 14 days after the day on which the customer or exclusive member or a third party designated by the customer or exclusive member, who is not the carrier, takes physical possession of the goods.

Where the customer or exclusive member has ordered multiple goods to be delivered separately, the 14-day withdrawal period shall expire after the day on which the customer or a third party designated by the customer or exclusive member, who is not the carrier, takes physical possession of the last good.

The Customer or Exclusive Member may notify the Seller of its decision to revoke within the revocation period by using the model revocation form.

In addition, the Customer or Exclusive Member may notify the Seller of its decision to withdraw by any other unequivocal statement in which it expressly declares that it is withdrawing from the contract. The risk and burden of proof of reaching the Seller with this declaration shall rest with the Customer or Exclusive Member.

The customer or exclusive member shall return the goods to the seller no later than 14 days from the day on which he communicated his decision to revoke to the seller.

The purchased good must be returned undamaged and in the original packaging with sufficient postage to the return address stated below. If the seal of the delivered goods was broken after delivery, the goods cannot be returned to the seller for reasons of health protection and/or hygiene.

The customer or exclusive member must add their account number in order for the seller to make the refund to the customer of the purchase price.

The shipping costs for the return of goods ordered online shall be borne by the customer or exclusive member, unless the delivered good did not correspond to the description of the good as stated in the order (e.g. due to damage).

Damaged good should be returned to the return address along with a description of the damage within 14 calendar days and sufficiently stamped at normal postal rates.

Return address: Istrilène Cosmetics, NV Distrilene, with registered office at BE-2220 Heist-op-den- Berg, Industriepark 36a, Phone +32152099 email: consulente@istrilene.be with company number: 447.479.113, 

When the customer or exclusive member invokes the legal guarantee of conformity of the delivered goods, the customer or exclusive member must inform the seller no later than two months after the discovery of the defect.




The seller reserves the right to collect customer data for internal use only, both directly through collection of data


that are provided by the customer when registering and/or ordering as well as indirectly through e.g. the use of cookies, newsletter registration, or ordering.

In accordance with the Law of 8 December 1992 on the Protection of Privacy, the customer has the right at any time to access, modify and delete this data if he/she no longer wishes to receive information about the seller's activities. To this end, the customer can contact Istrilene cosmetics at info@istrilene.be .


Article 14: LIABILITY

The seller's liability in any contract is limited to the purchase price of the goods, regardless of the legal basis on which the seller is held liable.

The Vendor cannot be held responsible for any inconvenience or damage caused by the use of the Internet, in particular by a system breakdown, the penetration of outsiders or a virus, nor for any information placed on it or processed by third parties, or for any event which may be considered a case of force majeure by the courts.

The seller does not bear any liability whatsoever for any indirect damage, such as, for example, loss of income, clientele, etc.




Users who have their own website on the Internet and who, even for purely personal use, want to set up an automatic link between their own site and the start page of the Vendor must request express permission from the Vendor.

However, any hypertext link that links back to the Vendor's site through the technique of framing or in-line linking is expressly prohibited. In any case, any link must be removed at the request of the Vendor.




The customer or exclusive member undertakes to notify the seller of any change of address by registered letter without delay.



Without prejudice to any written evidence at the disposal of the Customer or Member, it is expressly agreed that only the data recorded in the computer system of www.istrilene.be, its hosting partner or Internet payment partner shall constitute proof of the communication, the order content and all transactions carried out between the Vendor and the Customer or Member.




All agreements concluded with the seller shall be governed by Belgian law. Any dispute arising from the agreement with the seller will be governed by Belgian law. In case of dispute, only the courts of the district of Antwerp, Mechelen department are competent.




These terms and conditions may be changed by the seller at any time without prior notice.

The invalidity of any provision of these terms and conditions will not affect the validity of the remaining provisions of these terms and conditions and will not result in the invalidity of these provisions.

The customer or exclusive member acknowledges that he has read these general terms and conditions and declares that he accepts all terms, conditions and prices.