Terms of service

Webshop NV Distrilene

Article 1: GENERAL

These general terms and conditions govern the use of the sales website Istrilène Cosmetics with the URL www.istrilene.be, owned by NV Distrilene, located at BE-2220 Heist-op-den-Berg, Industriepark 36a, VAT number: 447.479.113, Phone: +32 15 24 20 99, Email: info@istrilene.be, hereinafter referred to as the seller.
They also govern the online sale of certain goods through the Site by Istrilène Cosmetics.
The website was created and is managed by Istrilène Cosmetics.

Article 2: DEFINITIONS

  • Goods: Products offered by the seller include skincare and cosmetic products for the entire body, as well as related accessories.
  • Customer: Anyone entering a commercial relationship with the seller by purchasing goods via the seller’s website. By making a transaction, the customer confirms they are authorized to make this purchase and conclude a commercial transaction with the seller.
  • Exclusive Member: Customers can register as exclusive members for six months free of charge. Exclusive members benefit from additional advantages, such as discounts on purchased goods. The seller provides members with the necessary information to access these benefits. Membership can be terminated at any time by closing the account or emailing info@istrilene.be.

Article 3: ACCEPTANCE

By using the seller’s website, www.istrilene.be, and placing an order, the customer or exclusive member unconditionally and irrevocably accepts these General Terms and Conditions as the sole terms applicable to the concluded agreement.

Article 4: PRICES

  • Prices listed on the website are in euros, including 21% VAT and administrative fees unless explicitly stated otherwise.
  • Prices exclude transport costs, which may apply additionally.
  • The seller reserves the right to adjust product prices at any time.
  • Ordered goods will be invoiced at the prices listed in the confirmation email sent at the time of purchase.

Article 5: TRANSPORT COSTS

Indicative transport costs:

  • Belgium, Netherlands, Luxembourg: €5.90
  • France: €9.90
  • Other countries: Contact us for a quote
    These costs are indicative and not binding. The actual transport costs will be communicated during the order process.

Article 6: ORDERING

Minors or individuals lacking legal capacity must be represented by their parents or legal guardians when placing an order.

Article 7: PAYMENT METHODS, DISCOUNT CODES, AND ORDER REFUSAL

  • Customers or exclusive members can pay via credit card or debit card. Payments are finalized only after the customer’s bank authorizes the transaction.
  • If payment is declined, the order will be canceled automatically.

Use of Discount Codes

  1. Discount codes, like WELKOM15, are personal, one-time use per customer and unique email address. They cannot be shared, resold, or misused.
  2. The seller reserves the right to verify orders for abuse of discount codes, such as multiple email addresses for the same delivery address.
  3. The seller may cancel orders, block future discounts, or refuse further orders if misuse is detected.

Order Refusal
The seller may refuse an order in cases such as:

  1. Incomplete or fraudulent information.
  2. Previous disputes regarding payments or returns.
  3. Misuse of discount codes or policies.
  4. Suspected fraud or unlawful activity.
  5. Insufficient stock.

Rejected orders will be communicated to the customer, and debited amounts will be refunded promptly.

Article 8: DELIVERY

Delivery is subject to payment approval. The goods will be delivered to the address provided by the customer.

Article 9: DELIVERY TIME

Indicative delivery times:

  • Belgium: Next working day
  • Netherlands, Luxembourg: Within 2 working days
  • France: Within 5 working days
  • Other countries: Contact the seller for delivery times

Delivery times are non-binding and subject to unforeseen circumstances.

Article 10: PRODUCT AVAILABILITY

If one or more items in an order are unavailable, the seller may cancel the order and notify the customer. Paid amounts will be refunded promptly.

Article 11: ORDER CONFIRMATION

After completing the order process, the seller will confirm the order via email and provide shipping confirmation once dispatched.

Article 12: CANCELLATION OF THE ORDER
The customer or exclusive member can cancel their online order within a period of 14 days. The cancellation period expires 14 days after the day on which the customer or exclusive member, or a third party designated by the customer or exclusive member who is not the carrier, physically takes possession of the goods.

If the customer or exclusive member has ordered multiple goods that are delivered separately, the 14-day cancellation period expires the day after the customer or exclusive member, or a third party designated by them, physically takes possession of the last item.

The customer or exclusive member may notify the seller of their decision to cancel within the cancellation period using the model cancellation form.

Alternatively, the customer or exclusive member may notify the seller of their decision to cancel via any other clear and unambiguous statement explicitly indicating their wish to cancel the agreement. The risk and burden of proof for this notification reaching the seller lies with the customer or exclusive member.

The customer or exclusive member must return the goods to the seller no later than 14 days after communicating their decision to cancel the order.

The purchased goods must be returned undamaged and in their original packaging, sufficiently prepaid, to the return address listed below. If the seal of the delivered goods has been broken after delivery, the goods cannot be returned for reasons of health protection and/or hygiene.

The customer or exclusive member must include their account number to enable the seller to refund the purchase price.

The shipping costs for returning online-ordered goods are the responsibility of the customer or exclusive member unless the delivered goods do not match the description in the order (e.g., due to damage).

Damaged goods must be returned within 14 calendar days, sufficiently prepaid at regular postal rates, along with a description of the damage, to the return address.

Return Address:
Istrilène Cosmetics, NV Distrilène
BE-2220 Heist-op-den-Berg
Industriepark 36a
Phone: +32 15 20 99
Email: consulente@istrilene.be
Company Number: 447.479.113

If the customer or exclusive member invokes the statutory warranty of conformity of the delivered goods, they must notify the seller no later than two months after discovering the defect.

Article 13: PRIVACY PROTECTION
The seller reserves the right to collect customer data exclusively for internal use, both directly through data provided by the customer at registration and/or ordering and indirectly, such as through cookies, newsletter subscriptions, or orders.

The customer, in accordance with the Act of December 8, 1992, on the Protection of Privacy, has the right to access, modify, or delete this data at any time if they no longer wish to receive information about the seller’s activities. The customer can contact Istrilène Cosmetics via info@istrilene.be for this purpose.

Article 14: LIABILITY
The seller’s liability in any agreement is limited to the purchase price of the goods, regardless of the legal grounds on which the seller is deemed liable.

The seller cannot be held liable for inconvenience or damage caused by the use of the internet, specifically system failures, intrusion by outsiders or viruses, or any information processed or placed by third parties. Nor can the seller be held liable for any event considered force majeure by legal precedent.

The seller is not liable for any indirect damages, such as loss of income, clientele, etc.

Article 15: INTELLECTUAL PROPERTY
Users with their own website who wish to create an automatic link to the seller’s homepage, even for personal use, must request express permission from the seller. Hypertext links that refer to the seller’s website via framing or in-line links are expressly prohibited. Any link must be removed upon the seller's request.

Article 16: ADDRESS CHANGE OF THE CUSTOMER
The customer or exclusive member undertakes to immediately notify the seller of any address changes via registered mail.

Article 17: PROOF OF AGREEMENT
Notwithstanding any written proof held by the customer or exclusive member, it is explicitly agreed that only the data recorded in the IT system of www.istrilene.be, its hosting partner, or its online payment partner constitutes proof of communication, the content of the order, and all transactions between the seller and the customer or exclusive member.

Article 18: DISPUTES AND APPLICABLE LAW
All agreements concluded with the seller are governed by Belgian law. Any disputes arising from agreements with the seller will also be governed by Belgian law. In case of disputes, only the courts in the Antwerp district, Mechelen division, have jurisdiction.

Article 19: AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS
These general terms and conditions may be amended at any time by the seller without prior notice.

The invalidity of any provision in these terms and conditions will not affect the validity of the other provisions and will not lead to the nullity of those provisions.

The customer or exclusive member acknowledges having read and agreed to all the provisions, conditions, and prices in these general terms and conditions.