The following transport costs are indicative for the delivery of the ordered goods to different countries:
Belgium, Netherlands and Luxembourg: €5.90 France: €9.90
Other: Contact us for quotation
These transport costs are purely indicative and are in no way binding on the Seller. The Customer or Exclusive Member will be responsible for the actual transport costs, which will be communicated to him at the time of his order. By concluding the agreement with the seller, the customer or exclusive member accepts that the customer or exclusive member will bear the actual transport costs.
REVOCATION OF THE ORDER
The costumer or exclusive member can revoke his online order within 14 days. The withdrawal period shall end 14 days after the day on which the Customer or Exclusive Member, or a third party designated by the Customer or Exclusive Member and other than the carrier, takes physical possession of the goods.
Where the customer or exclusive member has ordered multiple goods to be delivered separately, the withdrawal period of 14 days shall expire after the day on which the
customer or a third party appointed by the customer or exclusive member, who is not the carrier, takes physical possession of the latter.
The Customer or Exclusive Member may notify the Seller of its decision to revoke within the revocation period by using the model revocation form.
The Customer or Exclusive Member may also notify the Seller of its decision to withdraw by any other unambiguous declaration in which it expressly states that it wishes to withdraw from the contract. The risk and the burden of proof of reaching the Seller with this declaration shall lie with the Customer or Exclusive Member.
The Customer or Exclusive Member shall return the goods to the Seller no later than 14 days from the day on which he notifies the Seller of his decision to revoke.
The purchased goods must be returned undamaged in the original packaging with sufficient postage to the return address stated below. If the seal of the delivered goods has been broken after delivery, the goods cannot be returned to the Seller for reasons of health protection and/or hygiene.
The customer or exclusive member must add his/her account number so that the seller can refund the purchase price to the customer.
The shipping costs for the return of goods ordered online shall be borne by the customer or exclusive member, unless the delivered good did not correspond to the description of the good as stated in the order (e.g. due to damage).
Damaged goods must be sent back to the return address within 14 calendar days with a description of the damage and sufficient postage at the normal postal rate.
Return address: Istrilène Cosmetics, NV Distrilene, with registered office at BE-2220 Heist-op-den- Berg, Industriepark 36a, Phone +32152099 email: firstname.lastname@example.org with company number: 447.479.113,
If the Customer or Exclusive Member invokes the legal guarantee of conformity of the delivered goods, the Customer or Exclusive Member must inform the Seller of this no later than two months after the discovery of the defect.