Shipping & Returns

TRANSPORT COSTS

The following transport costs are indicative for the delivery of the ordered goods in different countries:

Belgium, Netherlands and Luxembourg: €5.90 France: €9.90

Other: Contact us for quotation

These transport costs are merely indicative and are in no way binding for the seller. The customer or exclusive member will be responsible for the actual transport costs to be paid, which will be communicated to him when he places his order. By concluding the agreement with the seller, the customer or exclusive member accepts that the customer or exclusive member will bear the actual transport costs.

CANCELLATION OF THE ORDER

The customer or exclusive member can revoke his online order within a period of 14 days. The revocation period expires 14 days after the day on which the customer or exclusive member or a third party designated by the customer or exclusive member, who is not the carrier, takes physical possession of the goods.

If the customer or exclusive member has ordered multiple goods that are delivered separately, the withdrawal period of 14 days expires after the day on which the

 

customer or a third party designated by the customer or exclusive member, other than the carrier, takes physical possession of the last good.

The customer or exclusive member may notify the seller of his decision to withdraw within the withdrawal period by using the model withdrawal form.

The customer or exclusive member may also notify the seller of his decision to withdraw by means of any other unambiguous statement in which he expressly declares to withdraw from the agreement. The risk and burden of proof of reaching the seller of this statement lies with the customer or exclusive member.

The customer or exclusive member shall return the goods to the seller at the latest 14 days after the day on which he communicated his decision to withdraw to the seller.

The purchased goods must be returned undamaged and in the original packaging with sufficient postage to the return address stated below. If the seal of the delivered goods has been broken after delivery, the goods cannot be returned to the seller for reasons of health protection and/or hygiene.

The customer or exclusive member must add his account number so that the seller can refund the purchase price to the customer.

The shipping costs for the return of goods ordered online are at the expense of the customer or exclusive member, unless the delivered goods did not correspond to the description of the goods as stated in the order (e.g. due to damage).

Damaged goods must be returned to the returns address together with a description of the damage within 14 calendar days and sufficiently stamped at normal postage rates.

Return address: Istrilène Cosmetics, NV Distrilene, with registered office at BE-2220 Heist-op-den- Berg, Industriepark 36a, Telephone +32152099 email: consulente@istrilene.be with company number: 447.479.113,

If the customer or exclusive member invokes the legal guarantee of conformity of the delivered goods, the customer or exclusive member must inform the seller of this at the latest two months after discovering the defect.