Privacy Policy

This Privacy Policy describes how istrilene.be (the “Site” or “we”) collects, uses and discloses your personal information when you visit the Site or make a purchase on the Site.

COLLECTION OF PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information listed below) as “Personal Information.” Please see the list below for more information about what Personal Information we collect and why.

Information about the device

  • Examples of personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analyses about the use of the Site in order to optimize our Site.
  • Source of collection: Collected automatically when you visit our Site using cookies, log files, web beacons, tags or pixels
  • Disclosure for a business purpose: shared with our processor Shopify

Order information

  • Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: To provide products or services to you to perform our contract with you, to process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify

MINORS

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are the parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address below to request that it be deleted.

SHARING PERSONAL INFORMATION

We share your Personal Data with service providers to help us provide our services and perform our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy .
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You . You can also opt-out of Google Analytics here : https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interactions with our emails with Klaviyo.

You can opt out of targeted advertising by:

USE OF PERSONAL INFORMATION

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services and offers.

LEGAL BASIS

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To carry out a task of general interest;
  • For our legitimate interests, which are not overridden by your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will maintain your Personal Data for our records unless and until you ask us to delete this information. For more information about your right to erasure, please see the “Your Rights” section below.

AUTOMATIC DECISION MAKING

If you are a resident of the EEA, you have the right to object to processing which is based solely on automated decision-making (including profiling) where the decision-making produces legal effects concerning you or similarly significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that has no legal or otherwise significant consequences for you.

Services that contain elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist will persist for a small number of hours.
  • Temporary denylist of credit cards linked to denied IP addresses. This denylist will last for a small number of days.

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we maintain about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information below

Your Personal Data will initially be processed in Ireland and then transferred to countries outside of Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .

[ADD THE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT].

COOKIES

A cookie is a small amount of information which is downloaded to your computer or device when you visit our Site. We use a number of different cookies including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by enabling the website to remember your actions and preferences (such as login and region selection). This means that you don’t have to keep re-entering this information whenever you come back to the site or browse from one page to another. Cookies also provide information about how people use the website, for example whether it is their first time visiting or whether they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

Name

Function

_ab

Used in connection with admin access.

_secure_session_id

Used in connection with navigation through a shop front.

carriage

Used in connection with the shopping cart.

cart_sig

Used in connection with billing.

cart_ts

Used in connection with billing.

cash register_token

Used in connection with billing.

secret

Used in connection with billing.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer data.

REPORTING AND ANALYSIS

Name

Function

_tracking_consent

Track preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics related to marketing & referrals.

_shopify_sa_t

Shopify analytics related to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

The length of time a cookie will remain on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies will last until you stop browsing, while persistent cookies will last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they were downloaded to your device.

You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in the "Tools" or "Preferences" menu of your browser. To find out more about changing your browser settings or blocking, managing or filtering cookies, please refer to your browser's help file or visit sites such as www.allaboutcookies.org.

Additionally, please note that blocking cookies will not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

DO NOT TRACK

Because there is no industry consensus on how to respond to “Do Not Track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by postal mail using the details set out below:

Distrilene nv, Industriepark 36 A, 2220 Heist-op-den-Berg, Belgium

Last updated: 23.10.2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.