General Terms and Conditions
Webshop NV Distrilene
Article 1 : GENERAL
These general terms and conditions govern, on the one hand, the use of the sales site Istrilène Cosmetics with URL www.istrilene.be of NV Distrilene, with registered office at BE- 2220 Heist-op-den-Berg, Industriepark 36a, with company number: 447.479.113, Telephone + 3215242099 Email info@istrilene.be hereinafter referred to as the seller.
And on the other hand, the online sale of certain goods via the Site by Istrilène Cosmetics.
The Istrilène Cosmetics website was created on behalf of and is managed by Istrilene Cosmetics.
Article 2: DEFINITIONS
Goods: The goods offered by the seller include care and cosmetic products for the whole body, as well as related accessories in the context of care and cosmetic products.
Customer: any person who enters into a commercial relationship with the seller, by purchasing a good via the seller's website. By making the transaction, the customer confirms that he/she is authorised to make this purchase and to conclude a commercial transaction with the seller.
Exclusive Member: the seller offers its customers the opportunity to register as an exclusive member for a period of 6 months. This membership is free. Exclusive members have the opportunity to enjoy additional benefits, including discounts on purchased goods. The seller provides the customer with the necessary data that provides access to the benefits of the exclusive membership. The membership can be terminated at any time by closing the account or by sending an e-mail to: info@istrilene.be .
Article 3: ACCEPTANCE
By using the seller's website, www.istrilene.be, as well as placing an order with the seller, the customer or exclusive member accepts
unconditionally and irrevocably accept these General Terms and Conditions as the only terms and conditions applicable to the agreement concluded.
Article 4 : PRICES
The prices stated on the website are in euros, including 21% VAT and administrative costs, unless explicitly stated otherwise.
The prices of the goods do not include transport costs, which may be additionally payable.
The seller reserves the right to adjust the sales prices of the goods offered at any time.
Goods already ordered will be invoiced at the prices stated in the email confirming the order. These are the prices applicable at the time of purchase.
Article 5: TRANSPORT COSTS
The following transport costs are indicative for the delivery of the ordered goods in different countries:
Belgium, Netherlands and Luxembourg: €5.90 France: €9.90
Other: Contact us for quotation
These transport costs are merely indicative and are in no way binding for the seller. The customer or exclusive member will be responsible for the actual transport costs to be paid, which will be communicated to him when he places his order. By concluding the agreement with the seller, the customer or exclusive member accepts that the customer or exclusive member will bear the actual transport costs.
Article 6: ORDERING
Minors or other persons without legal capacity must be represented by their parents or legal representative when placing an order, who are also bound by our general and sales conditions.
Article 7: PAYMENT METHOD
The customer or exclusive member has the option to pay for his order using the following payment methods: Credit card or bank card.
The customer's or exclusive member's bank account will be debited after confirmation of the purchase, and payment will only become effective once the customer's or exclusive member's bank has given its approval to the seller.
In the event that the customer's or exclusive member's bank refuses payment, the order will be automatically cancelled and no purchase agreement will be concluded.
The customer or exclusive member guarantees that he or she is authorised to make online payments using one of the payment methods mentioned above and that there is sufficient funding on the bank account linked to the credit card, Bancontact card or iDEAL account to cover all costs arising from the transaction.
Entering the confidential payment details on the seller's website is secured by SSL encryption (Secure Socket Layer). For the processing of the online payment, the seller works together with MultiSafePay.
The goods remain the property of the seller until they have been paid for in full by the customer or exclusive member.
The seller also reserves the right to refuse any order from a customer or exclusive member with whom a dispute is ongoing or has arisen in the past.
Article 8: DELIVERY
The delivery of the ordered goods by the seller is dependent on the approval of the payment by the payment partner MultiSafePay.
The delivery of the ordered goods by the seller will take place at the address provided to him by the customer or exclusive member when placing the order.
Article 9: DELIVERY PERIOD*
The seller aims for a smooth delivery of the ordered goods. In order to meet this, the seller provides the following delivery times for various countries, when the goods were ordered on a working day before 10:00:
Belgium: the next working day Netherlands: after 2 working days Luxembourg: after 2 working days France: within 5 working days
Other: Contact seller for delivery time
The above delivery times are merely indicative and are therefore not binding on the seller. The seller will in any case deliver the ordered goods within the legally stipulated period of 30 days.
*The seller will deliver within a reasonable period of time if the original delivery period cannot be respected due to force majeure. If the seller is confronted with an unpredictable and unavoidable event that occurs beyond the seller's control, the seller will also not be obliged to pay any compensation for exceeding the original delivery period.
Article 10: AVAILABILITY OF THE GOODS
In the event that one or more goods of an order are not available, the seller reserves the right to cancel the order unilaterally. In the event of cancellation, the seller will inform the customer or exclusive member that the order is cancelled in whole or in part.
The seller will credit the amounts paid by the customer or exclusive member to the customer or exclusive member within a reasonable period of time.
Article 11: ORDER CONFIRMATION
After the ordering process has been successfully completed, the seller will confirm the order to the customer or exclusive member by e-mail to the e-mail address provided by the customer or exclusive member.
Customers or exclusive members who place an order without providing an email address will receive an overview of their order after placing their order.
The customer or exclusive member will also receive a shipping confirmation when his order is shipped.
Article 12: CANCELLATION OF THE ORDER
The customer or exclusive member can revoke his online order within a period of 14 days. The revocation period expires 14 days after the day on which the customer or exclusive member or a third party designated by the customer or exclusive member, who is not the carrier, takes physical possession of the goods.
If the customer or exclusive member has ordered multiple goods that are delivered separately, the withdrawal period of 14 days expires after the day on which the
customer or a third party designated by the customer or exclusive member, other than the carrier, takes physical possession of the last good.
The customer or exclusive member may notify the seller of his decision to withdraw within the withdrawal period by using the model withdrawal form.
The customer or exclusive member may also notify the seller of his decision to withdraw by any other unambiguous statement in which he expressly declares to withdraw from the agreement. The risk and burden of proof of reaching the seller of this statement lies with the customer or exclusive member.
The customer or exclusive member shall return the goods to the seller at the latest 14 days after the day on which he communicated his decision to withdraw to the seller.
The purchased goods must be returned undamaged and in the original packaging with sufficient postage to the return address stated below. If the seal of the delivered goods has been broken after delivery, the goods cannot be returned to the seller for reasons of health protection and/or hygiene.
The customer or exclusive member must add his account number so that the seller can refund the purchase price to the customer.
The shipping costs for the return of goods ordered online are at the expense of the customer or exclusive member, unless the delivered goods did not correspond to the description of the goods as stated in the order (e.g. due to damage).
Damaged goods must be returned to the returns address together with a description of the damage within 14 calendar days and sufficiently stamped at normal postage rates.
Return address: Istrilène Cosmetics, NV Distrilene, with registered office at BE-2220 Heist-op-den- Berg, Industriepark 36a, Telephone +32152099 email: consulente@istrilene.be with company number: 447.479.113,
If the customer or exclusive member invokes the legal guarantee of conformity of the delivered goods, the customer or exclusive member must inform the seller of this at the latest two months after discovering the defect.
Article 13: PROTECTION OF PRIVACY
The seller reserves the right to collect customer data for internal use only, both directly through data collection
which are provided by the customer upon registration and/or ordering as well as indirectly through e.g. the use of cookies, newsletter registration, or ordering.
In accordance with the Law of 8 December 1992 on the Protection of Privacy, the customer has the right at all times to view, change and delete this data if he/she no longer wishes to receive information about the activities of the seller. For this, the customer can contact Istrilene cosmetics via info@istrilene.be .
Article 14: LIABILITY
The seller's liability under any agreement is limited to the purchase price of the goods, regardless of the legal basis on which the seller is held liable.
The seller cannot be held liable for any inconvenience or damage suffered through the use of the internet, in particular through a system breakdown, the intrusion of outsiders or a virus, nor for any information placed or processed on the site by third parties or for any fact that is considered force majeure by the courts.
The seller is in no way liable for any indirect damage, such as loss of income, clientele, etc.
Article 15: INTELLECTUAL PROPERTY
Users who have their own website on the Internet and who wish to set up an automatic link between their own site and the seller's homepage, even for purely personal use, must expressly request permission from the seller to do so.
Any hypertext link that links back to the seller's site by means of framing or in-line linking is expressly prohibited. In any case, any link must be removed at the seller's request.
Article 16: CHANGE OF ADDRESS OF THE CUSTOMER
The customer or exclusive member undertakes to immediately notify the seller of any change of address by registered letter.
Article 17: PROOF OF THE AGREEMENT
Regardless of any written proof that the customer or exclusive member may have, it is expressly agreed that only the data registered in the computer system of www.istrilene.be, its 'hosting' partner, or its internet payment partner, constitute proof of the communication, the content of the order and all the transactions that have taken place between the seller and the customer or exclusive member.
Article 18: DISPUTES AND APPLICABLE LAW
All agreements concluded with the seller are governed by Belgian law. Any dispute arising from the agreement with the seller is governed by Belgian law. In the event of a dispute, only the courts of the district of Antwerp, division Mechelen, shall have jurisdiction.
Article 19: CHANGES TO THE GENERAL TERMS AND CONDITIONS
These general terms and conditions may be changed by the seller at any time without prior notice.
The invalidity of any provision of these terms and conditions shall not affect the validity of the remaining provisions of these terms and conditions and shall not result in the nullity of these provisions.
The customer or exclusive member acknowledges that he has read these general terms and conditions and declares to accept all provisions, conditions and prices.